Waste of Time 26 January 2014 Reviewer: Jp from USA
170 of 370 people found this review helpful
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Purchased a resume and cover letter package with 24 hour delivery. Company could not meet deadline, so automatically canceled the order. I received no email in advance or after the fact. Message describing the situation was posted on their website when I logged in to check the status.
Contacted customer service, who asked for an additional 24 hours to complete the request. I asked how they could advertise 24 hour turnaround and not be able to meet the deadline. They provided no explanation. I asked them to refund my money and they indicated that it could take up to a week.
I attempted to leave feedback about my order, but the link had been disabled. The site advertises 98% satisfaction rating, but does not allow users to post reviews in my situation. I asked the customer service representative about this. They indicated that I could email them directly with my issue. I am making an assumption here, but I do not believe my dissatisfaction would be advertised on their website. The representative discontented before I was able to ask any more questions.
In summary, I would not recommend Resumes Planet to a friend.
